Frequently Asked Questions

Choose your product, upload your photo, then add any names, dates or a short message. Everything you type is reproduced exactly as you submit it, so please check spelling before checkout.

Use the largest original file you have. Screenshots and images saved from social media are often too small to reproduce well. If your file is too low-resolution, our team emails you before we start rather than pressing ahead.

A proof is available on request. Leave a note with your order or email info@hakhatu.com with your order number, and we will send one before production begins.

Yes. We reproduce the characters exactly as you enter them, including accents and non-Latin scripts. Please double-check your entries before checkout, as we cannot proofread wording we have not seen.

Email info@hakhatu.com within 12 hours of ordering. Because every item is made to order, changes cannot be guaranteed once production has started.

Yes. Email us with the quantity, product and deadline and we will confirm pricing and timing before you commit.

Production takes 3–5 business days (Hawaiian shirts 1–4). After that, delivery runs 5–10 business days inside the United States and 4–15 business days elsewhere. In rare cases — customs, weather, peak season — it can reach 20–25 business days. These are estimates, not guarantees.

$5.99 per order worldwide. Shipping is free once your order subtotal reaches $99, calculated on the discounted merchandise subtotal before shipping and taxes.

Yes, at the same rate. Customers are responsible for any duties, import taxes or customs fees charged by the destination country unless checkout states otherwise.

Tracking is emailed to the address used at checkout once your order ships. Carrier scans can take a day or two to appear. If it has not moved for more than 10 business days, contact us and we will open a case with the carrier.

Contact us within 14 days of delivery with your order number and clear photos. If the mistake is ours — wrong item, wrong design, or damage — we replace it or refund you in full, and in most cases you do not need to send anything back.

Made-to-order items cannot be returned for customer-entered errors such as a misspelled name, wrong date or wrong size, because they cannot be resold. This never limits our own-error protection above.

We process approved refunds within 1–5 business days to the original payment method. Your bank may need a further 3–7 business days to post the funds.

Yes, and we would like you to. Use the form on our reviews page to send a rating, the product you bought and a short note. We only publish stories from customers who have actually ordered, so the page stays empty until real ones come in.