Track your order
Your tracking number is created on the day your order ships, not when you place it. Here is exactly when it arrives and what to do while you wait.
You have the shipping email
The tracking link is inside it. Open that link — it goes straight to the carrier’s page for your parcel. If you cannot find the email, check the spam and promotions folders before anything else.
Sign in to see your ordersYou do not have it yet
Email us your order number and the name or email used at checkout, and we will resend the tracking details or tell you where the order currently is.
Email info@hakhatu.comHow order tracking works
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Order placed
You get a confirmation email with your order number within a few minutes. No tracking number exists yet at this point — nothing has been made.
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In production
Your gift is made to order. This takes 3–5 business days (1–4 for Hawaiian shirts), Monday to Friday, excluding public holidays. Still no tracking number: the parcel does not exist until this finishes.
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Shipped — tracking number issued
This is when your tracking number is created and emailed to you, at the address used at checkout. It arrives on the day the parcel leaves production.
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In transit
5–10 business days in the United States, 4–15 business days for the rest of the world, counted after production — not from the day you ordered.
When your tracking number arrives
Counting from the day you order: production runs 3–5 business days (1–4 for Hawaiian shirts), and the tracking number is emailed on the day the parcel leaves production. An order with Hawaiian shirts and other items can ship in more than one parcel, each with its own tracking email. So the number normally reaches you on the third to fifth business day after ordering.
Business days are Monday to Friday, excluding public holidays. An order placed on a Friday afternoon starts production the following Monday, which pushes the tracking email into the middle of the next week.
Delivery time is counted after that point, not from the order date. In unusual circumstances — customs, severe weather, peak season — total delivery can stretch to 20–25 business days. These are estimates, not guarantees.
Frequently asked questions
I have not received a tracking number yet. Why?
Because it does not exist until your order ships. Production takes 3–5 business days (1–4 for Hawaiian shirts), so the earliest a tracking number can appear is the fourth business day after you order, or the second for an order of Hawaiian shirts only. If it has been longer than that, email us and we will check where it is.
My tracking number shows no information.
Carriers usually take 24–48 hours to scan a new parcel into their system. A number that reads “label created” and nothing else during the first two days is normal, not a problem.
Tracking has not moved in over a week.
If there has been no scan for more than 10 business days, contact us with your order number. We will open a case with the carrier on your behalf.
Can I check my order without the tracking number?
Yes. Sign in to your account to see every order and its current status, or reopen the shipping confirmation email — the tracking link is in it.
My tracking says delivered but nothing arrived.
Check with anyone else at the address and around the property first, since carriers often leave parcels out of sight. If it does not turn up within a day, contact the carrier with the tracking number, then tell us and we will help resolve it.
I entered the wrong address.
Tell us as soon as you notice. We can change the address while the order is still in production, but not once it has been handed to the carrier. A parcel returned to us as undeliverable can be reshipped once you confirm a corrected address.
Still need help?
Email info@hakhatu.com with your order number. Support hours are Monday–Friday, 9:00 AM–5:00 PM Mountain Time, and we typically reply within 24–48 hours on business days.
Full timings are on the Shipping & Delivery page; if something arrived wrong or damaged, see Returns & Refunds.