Customer Support
Helpful, accurate support throughout the customer journey.
Create work people keep.
Join a small made-to-order gift brand where careful work, honest information and dependable service matter more than volume.
View current openingsThere are no open positions right now.
We hire based on business needs rather than on a year-round schedule. When a role becomes available, its responsibilities, qualifications, employment type and application instructions will be published on this page.
Care is part of the craft.
Every Hakhatu order is made for one customer, and it is usually built around a photograph that cannot be retaken. That makes accuracy, judgement and clear communication central to the way we work.
Whether you support customers, prepare artwork, improve the store or keep daily operations moving, the result ends up in someone’s home and stays there.
What we value
- Quality — Take pride in accurate, thoughtful work.
- Clear communication — Be professional, respectful and direct.
- Ownership — Take initiative and follow through.
- Curiosity — Keep learning and look for better ways to work.
- Customer focus — Solve problems with care and good judgement.
Where you may make an impact
As the business grows, opportunities may become available across these areas.
Photo & Artwork
Preparing customer photographs and production-ready layouts.
Shopify Operations
Storefront improvements and dependable day-to-day operations.
Digital Marketing
Campaigns that connect the right customers with the right products.
SEO & Content
Useful content and search experiences that support discovery.
Product Catalog
Clear, accurate product information customers can rely on.
Administrative Support
Organized coordination that keeps projects and operations moving.
Introduce yourself.
Even when no suitable role is listed, you are welcome to send us your resume for future consideration.
Please include
- 01Your resume
- 02A brief introduction and relevant experience
- 03The type of role you are seeking
- 04A portfolio or work samples, if applicable
Email subject
Application - [Desired Role] - [Full Name]
Due to submission volume, we may only contact candidates whose experience matches an active hiring need. Applicant information is handled in accordance with our Privacy Policy.
A respectful and inclusive workplace.
We evaluate candidates on their qualifications, experience, skills and ability to contribute to our business.
Employment decisions are made without regard to race, colour, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under applicable law.
Questions about future opportunities?
Email info@hakhatu.com. Support hours are Monday–Friday, 9:00 AM–5:00 PM Mountain Time, and we typically reply within 24–48 hours on business days.